Frequently Asked Questions

Find quick answers to common questions with clear guidance.

Orders & UK Delivery

Orders placed before 2pm, Monday to Friday, are dispatched the same day via Royal Mail Tracked 24. Tracking details are emailed to you once your order leaves our facility.

Enter your Order ID and billing email on our Order Tracking page for live delivery updates.

We currently ship within the United Kingdom only.

Product Quality & Testing

Yes. Every batch is analysed by an independent laboratory and ships with a batch-specific Certificate of Analysis showing HPLC purity and mass spectrometry identity data, published on each product page.

Every batch is ≥98% pure by HPLC, as documented on its Certificate of Analysis.

Vials contain lyophilised (freeze-dried) peptide for laboratory reconstitution; dual-chamber pen systems are a convenient format for laboratory handling. Both are supplied strictly for research use only — not for human or veterinary consumption.

Keep sealed vials in a cool, dark place; for long-term storage, keep them at −20°C as stated in the product documentation. Orders are dispatched with cold-chain handling.

Research Use & Compliance

No. All products are sold strictly for laboratory research use only — not for human or veterinary consumption, and not for medical, therapeutic or diagnostic use.

Yes — you must be 21 or older. The site verifies your age before you can browse products.

We accept Wallid (Pay by Bank) — pay securely from your bank app at checkout, no card needed.

We don't currently publish a formal returns or refunds policy. If your order arrives damaged or incorrect, contact customerservice@thepeptideclub.co.uk and we'll resolve it promptly.

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